2K, one of the gaming industry’s leading developers has warned players about a “malicious link” that was sent from the company’s help desk after the company was hacked. In a tweet posted on September 20th, 2K said that “an unauthorized third party illegally accessed the credentials of one of our vendors to the help desk platform that 2K uses.”
“The unauthorized party sent a communication to certain players containing a malicious link,” continued the message. “Please do not open any emails or click on any links that you receive from the 2K Games support account.”
“Out of an abundance of caution,” 2K says that anyone who has already clicked on a link sent by their account should take several steps to protect their information.
This includes changing any account passwords that their web browser has saved, turning on two-factor authentication wherever possible, and running an anti-virus scan. 2K said that its “support portal will remain offline while we continue to look into this matter.” It also said that it will “never” ask for passwords or personal information.
“We deeply apologize for any inconvenience and disruption that this matter may cause. We appreciate the ongoing support and understanding from our player communities.”